{"id":4811,"date":"2018-11-01T09:07:05","date_gmt":"2018-11-01T09:07:05","guid":{"rendered":"https:\/\/www.botreetechnologies.com\/blog\/?p=4811"},"modified":"2020-12-10T17:13:47","modified_gmt":"2020-12-10T11:43:47","slug":"the-rise-of-the-planet-of-chatbots-what-drives-their-growth","status":"publish","type":"post","link":"https:\/\/www.botreetechnologies.com\/blog\/the-rise-of-the-planet-of-chatbots-what-drives-their-growth\/","title":{"rendered":"The Rise of the Planet of Chatbots \u2013 What Drives Their Growth"},"content":{"rendered":"\n<p>The popularity of chatbots can be estimated by a 2017 report by <a href=\"https:\/\/www.hubspot.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Hubspot<\/a> which stated, \u201c<strong><em>48% of consumers are willing to contact a company via live chat rather than any other means.<\/em><\/strong>\u201d<\/p>\n\n\n\n<p>This inclination towards chatbots emerged as a result of a huge database of customers getting online on mobile devices. Due to their instantaneity, chatbots are now the preferred platform for customer service by big &amp; small brands and they\u2019re only here to grow.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.botreetechnologies.com\/chatbot-for-your-business\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"292\" src=\"https:\/\/www.botreetechnologies.com\/blog\/wp-content\/uploads\/2020\/12\/chatbot-banner-768x292-7.png\" alt=\"chatbot development\" class=\"wp-image-14281\" srcset=\"https:\/\/www.botreetechnologies.com\/blog\/wp-content\/uploads\/2020\/12\/chatbot-banner-768x292-7.png 768w, https:\/\/www.botreetechnologies.com\/blog\/wp-content\/uploads\/2020\/12\/chatbot-banner-768x292-7-300x114.png 300w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Major Factors Responsible for the Rise in Chatbot Technology<\/h2>\n\n\n\n<p>The growth of virtual assistants cannot be attributed to one factor. The exponential multiplication of Smartphone users, AI-integrated applications, &amp; voice-recognition systems, has contributed majorly in chatbots stepping up the ladder of technology.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Increase in Messaging Apps<\/strong><ul><li>With over 1.2 billion active users (close to the population of India), Facebook Messenger is the largest messaging app in the world. It recognized the importance of communication via messaging &amp; is strengthening its brand via chatbot application services.<\/li><li>There are countless messaging platforms including <a href=\"https:\/\/www.facebook.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Facebook<\/a> &amp; <a href=\"https:\/\/www.wechat.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">WeChat<\/a> that have grown as a result of the rise in chatbot. Even small companies are exploiting this opportunity by integrating customer service with chatbots that will mark their presence in the major leagues.<\/li><\/ul><\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Millions of Smartphone Apps<\/strong><ul><li>In recent years, chatbot for a website has become synonyms with responsive customer service. But with proliferation in mobile applications (8 million apps in Google play store, 2.2 million in Apple App store, as reported by <a href=\"https:\/\/www.statista.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Statista<\/a>), companies are shifting their focus on connecting with their customers through their apps.<\/li><li>Apps like Zomato, Flipkart &amp; numerous other retailers have already integrated virtual chatbot in their apps for hassle-free service to its customers and they seem to love it.<\/li><\/ul><\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Interactive User Experience<\/strong><ul><li>To enhance customer experience, implementing conversational interfaces is a major step taken by businesses to lead in the chatbot era. They are introducing images, interactive buttons &amp; menus in the service for the customer to get a better hold of the communication process.<\/li><li>With CI in effect, the companies can now manage the entire customer communication journey by providing them interactive messaging service. CI provides an excellent user-interface and keeps the customer interested &amp; engaged throughout the conversation.<\/li><\/ul><\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>AI that Works on Natural Language<\/strong><ul><li>Truth be told, AI is the new natural language of the tech world. <a href=\"https:\/\/www.botreetechnologies.com\/artificial-intelligence-solutions\" target=\"_blank\" rel=\"noopener noreferrer\">Artificial Intelligence<\/a> has simplified <a href=\"https:\/\/www.botreetechnologies.com\/chatbot-development\" target=\"_blank\" rel=\"noopener noreferrer\">chatbot development<\/a> and companies can now prognosticate the future needs of the customer through a single conversation. In fact, 72% of business leaders believe that chatbots are a business advantage, as stated by a report of PwC.<\/li><li>With the help of AI, chatbots adapt to the natural conversational patterns and create a real communication environment for the user.<\/li><\/ul><\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Enhancing Customer Experience<\/strong><ul><li>24\/7 support has become crucial for any company and customers expect their queries to be resolved at the click of a thumb. Chatbots help in enhancing the customer experience through instant responses, providing new updates and understanding the future requirements of the user.<\/li><li>As more &amp; more customers judge the quality of customer service with availability &amp; response rate, businesses have turned towards improving their service via <a href=\"https:\/\/www.botreetechnologies.com\/case-studies\/skype-chatbot\" target=\"_blank\" rel=\"noopener noreferrer\">chatbot applications<\/a>.<\/li><\/ul><\/li><\/ul>\n\n\n\n<p>With chatbot in action, the industrial, technical &amp; even the financial game has changed. Building &amp; incorporating a chatbot is an inexpensive investment with tremendous returns. IBM, Microsoft, Facebook &amp; Google have offered free development tools that can be utilized to create a chatbot framework which will only take your business to stellar heights of success.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.botreetechnologies.com\/chatbot-development\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Click here for more details\u2026<\/strong><\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<p>At<a href=\"https:\/\/www.botreetechnologies.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">&nbsp;BoTree Technologies<\/a>, we build enterprise applications with our Chatbot team of 20+ engineers.<\/p>\n\n\n\n<p>We also specialize in Ruby on Rails, Python, RPA, AI, Django, NodeJS and ReactJS.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><a href=\"https:\/\/www.botreetechnologies.com\/contact\" target=\"_blank\" rel=\"noopener noreferrer\">Consulting is free<\/a>&nbsp;\u2013 let us help you grow!<\/h3>\n","protected":false},"excerpt":{"rendered":"<p>The popularity of chatbots can be estimated by a 2017&#8230;<\/p>\n","protected":false},"author":6,"featured_media":14279,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,50],"tags":[],"class_list":["post-4811","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-automation","category-chatbot"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The Rise of the Planet of Chatbots \u2013 What Drives Their Growth<\/title>\n<meta name=\"description\" content=\"Chatbot applications are now a household name in technology. 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