As a retail store, Swadesh was facing challenges in managing orders and keeping up with the changing customer needs. The client wanted to provide an unmatched customer experience while shopping Indian products from them. There was also inefficient internal communication between different divisions that disrupted the business processes. Apart from that, forecasting customer demand and buying the right quantity was becoming a significant challenge. There was a need for an online store from where customers could easily purchase the products, and there was effective communication with the suppliers.